Refund Policy

We want customers to receive what was described on the product page and to have a reasonable way to resolve genuine delivery or product issues.

At the same time, digital products cannot always be returned in the same way as physical goods once files, workflow logic, documentation, prompts, mappings, or other digital materials have been delivered or accessed.

Refund requests are therefore reviewed according to the product or service purchased, whether delivery or work has begun, the issue reported, the available remedy, and any rights required by applicable law.

Duplicate payment

If the same order is accidentally charged more than once, the duplicate charge may be refunded after the transactions are verified.

Non-delivery

If payment is successfully completed but the purchased digital product is not delivered or made available through the stated delivery process, and the issue cannot reasonably be resolved, a refund may be considered.

Materially defective product

A refund may be considered if the delivered product is materially different from its product-page description or has a verified technical defect that prevents its intended core function.

Where appropriate, Dots Automations should first have a reasonable opportunity to:

• Investigate and reproduce the reported issue.
• Troubleshoot the product and relevant configuration.
• Provide corrected files or an updated version.
• Explain required setup, permissions, or configuration.

Incorrect product supplied

If the customer receives a different product from the one purchased, we may provide the correct product or another appropriate remedy, including a refund where reasonable.

Other exceptional circumstances

We may review other exceptional circumstances individually where a refund is reasonable and consistent with applicable law.

A refund would not normally be available simply because:

• The customer changed their mind after receiving or accessing the digital product.
• The customer no longer needs the automation.
• The customer expected functionality that was not described on the product page.
• The customer did not review the listed product requirements before purchase.
• The customer does not have the required third-party accounts, subscriptions, permissions, or API access.
• A third-party platform charges additional fees.
• The customer's account plan or configuration cannot support the workflow.
• Third-party service availability or features differ by region.
• The customer lacks technical knowledge but the supplied product is functioning as described.
• The customer independently modified the workflow and caused it to stop functioning.
• The customer declines reasonable troubleshooting steps needed to verify or resolve the issue.

These examples guide the review but do not override applicable consumer rights or prevent us from considering the specific circumstances fairly.

Many products depend on external services such as n8n, Zapier, Make, OpenAI, Claude, CRMs, email providers, e-commerce platforms, and other APIs. Customers are responsible for reviewing the requirements listed on the product page before purchase.

A refund is not automatically due because a third-party service changes its pricing, plan limits, API, regional availability, authentication process, or other functionality outside our control.

If a product was materially misrepresented as compatible when it was not, we may review the issue for an appropriate remedy.

AI-assisted workflows may produce variable outputs. Differences in AI-generated wording, classification, scoring, summaries, or other model outputs do not by themselves indicate that a product is defective.

Model behaviour can also depend on the provider, model version, prompt, input data, account settings, and customer configuration. If the underlying automation logic materially fails to perform the function described on the product page, that issue can be reviewed separately.

Optional done-for-you setup services involve time and manual work. Refund eligibility depends on how much work has already been completed, what has been delivered, and whether any reported issue can reasonably be corrected.

If a setup service is cancelled before work begins, we may review whether a full or partial refund is appropriate. Once substantial setup work has been completed, the amount eligible for refund may be reduced accordingly.

Custom automation or modification work may involve discovery, system design, workflow development, integrations, testing, and revisions. Because this work is created specifically for a customer, refund eligibility may depend on the agreed scope, work already completed, deliverables provided, and any separate project terms.

Completed custom work is not automatically refundable. Where a project ends early or a material issue is identified, the appropriate remedy should reflect the work completed, the agreed requirements, and applicable law.

To request a refund review, use our Contact page and select the most relevant billing or order option.

Where available, include:

• Your name and the email address used for the purchase.
• The order or reference ID.
• The product or service name.
• A clear description of the issue.
• Relevant screenshots or error details that help explain the problem.

Do not send passwords, private API keys, access tokens, or other sensitive credentials through the Contact form.

We may ask for enough information to verify the purchase and reported issue. Where appropriate, we may first attempt a reasonable fix, replacement, clarification, corrected file, or troubleshooting step.

Refusing to provide basic information reasonably needed to verify the issue may affect our ability to assess the request. The review process should remain proportionate and should not be made intentionally burdensome.

If a refund is approved, it will generally be returned through the original payment method or another reasonable method where necessary. Processing time can depend on the payment provider and financial institution.

Online checkout and automated refund processing are not currently active. The operational process may be updated when a payment provider and checkout are introduced.

If you believe there is a genuine problem with an order, please contact us first so we have an opportunity to investigate and resolve it.

When online payments are enabled, payment disputes or chargebacks may require us to provide the payment provider with relevant order, delivery, communication, and support records. Nothing in this section is intended to threaten or penalize a customer for raising a legitimate dispute.

Nothing in this policy is intended to remove or limit rights that cannot legally be excluded under applicable consumer protection laws.

Your rights may vary depending on your location and the circumstances of the purchase.

This policy may be updated as our checkout, delivery process, products, setup services, or custom automation services evolve. The updated date at the top of this page will show the latest revision.

For refund or billing questions, use our Contact page.