Privacy Policy

Information you provide

We may collect information you choose to provide, including your name, email address, contact-form message, support inquiry, the product or automation you reference, an optional order or reference ID, and information voluntarily supplied during setup or customization requests.

Purchase and transaction information

If online purchasing is enabled later, transaction-related information may be processed so an order can be confirmed, fulfilled, supported, refunded where applicable, and recorded for operational or accounting purposes.

We do not need to store full payment card details ourselves when payments are processed by a third-party payment provider such as Stripe. Online payments are not currently enabled on this website.

Technical information

Technical information may include an IP address, browser or device type, operating system, pages visited, timestamps, referring pages, and security or server logs. Some of this information can be generated automatically by the hosting and infrastructure services that deliver and protect the website.

Automation and customer configuration information

If you request setup or customization, we may receive configuration details reasonably required to understand or implement the workflow, such as field names, integration requirements, routing rules, and example data.

Customers should not submit passwords, private API keys, access tokens, or other sensitive credentials through ordinary contact forms.

We may use personal information to:

• Respond to inquiries and provide customer support.
• Process and fulfil orders when purchasing is enabled.
• Deliver digital automation products and related materials.
• Provide requested setup or customization services.
• Maintain appropriate customer and order records.
• Improve website functionality and the user experience.
• Prevent fraud, abuse, and security incidents.
• Troubleshoot technical issues.
• Comply with legal, accounting, and record-keeping obligations.
• Communicate important service, support, or order information.

Where data-protection law requires a legal basis, the basis will depend on why the information is being used. Processing may be necessary to perform a contract or take requested steps before a contract, such as delivering a purchased workflow or responding to a product question.

We may also rely on legitimate interests, such as operating and securing the website, improving services, preventing abuse, and maintaining business records; legal obligations, including accounting or lawful requests; or consent where the law requires it. When processing relies on consent, you may withdraw that consent, subject to applicable law.

When online purchasing is enabled, payments may be processed by a third-party payment provider such as Stripe. Payment providers process payment information under their own privacy and security terms.

Dots Automations does not intend to directly store full payment-card numbers or card security codes. The payment provider and the specific transaction records used by Dots Automations will be described or reflected in this policy when checkout is introduced.

Dots Automations may use service providers to operate the website and deliver services. Depending on the functionality in use, these providers may support website hosting, infrastructure, payment processing, database or storage, transactional email, analytics, security, and customer-support tools.

Providers should receive only the information reasonably necessary for their role and process it under their own terms and applicable data-protection obligations. The categories and providers used may change as the service evolves.

Essential technologies may be required for core site operation, security, network delivery, or remembering choices needed for a requested function. Analytics or marketing cookies may be introduced later to understand usage or support communications, but no such tool should be treated as active merely because this policy describes that possibility.

If non-essential cookies or similar tracking technologies are enabled, they should be managed according to applicable notice and consent requirements. This policy will be updated as appropriate when those tools are introduced.

Personal information should be retained only for as long as reasonably required for support, order handling, service delivery, security, dispute resolution, and accounting or legal obligations. Information that is no longer needed should be deleted or anonymized where practical and appropriate.

Retention periods may vary depending on the type of information, the reason it was collected, and any legal or operational requirements. Exact periods may be defined as the customer portal, order systems, and support processes are introduced.

We do not sell personal information.

Information may be shared where reasonably necessary with service providers, payment processors when payments are enabled, hosting and infrastructure providers, professional advisers, or public authorities and other parties where disclosure is legally required or necessary to protect rights, users, or services.

Customer conversations and private order information are not provided to advertisers as a product. Any future advertising or analytics arrangement would need to follow applicable privacy and consent requirements.

Technology and service providers may process information in countries other than the country where you live. Privacy laws and protections can differ between locations.

Where applicable law requires it, appropriate safeguards should be used for international processing or transfers. The safeguards used will depend on the providers, locations, and legal requirements that apply at the time.

Reasonable technical and organizational safeguards may be used to reduce risks such as unauthorized access, alteration, loss, misuse, or disclosure. Safeguards can include access controls, secure infrastructure, software maintenance, limited data collection, and careful handling procedures appropriate to the service.

No method of transmission or storage can be guaranteed to be completely secure.

Depending on where you live and the laws that apply to the processing, you may have rights to request access to personal information, request correction or deletion, object to or restrict certain processing, withdraw consent, request portability where applicable, and complain to an appropriate supervisory authority.

Your available rights can depend on where you live and the laws that apply to the processing. A request may require reasonable steps to verify identity and scope before information is disclosed or changed.

Dots Automations provides business-oriented automation products and services intended for businesses and adults. The website and services are not designed for children, and we do not knowingly seek personal information from children through ordinary product, support, or setup workflows.

The website and automation materials may link to external platforms, integrations, documentation, or other third-party services. Their collection and handling of information are governed by their own privacy policies and terms. Review those policies before providing information to an external service.

This policy may be updated as Dots Automations and its services evolve. Changes may be needed when online payments launch, a customer portal is introduced, the inquiry administration system changes, analytics or cookies are added, service providers change, or legal and operational requirements develop.

The updated date at the top of this page will show when the policy was last revised. Material changes may also be communicated through an appropriate service notice when that functionality exists.

For privacy-related questions, please use our Contact page. A dedicated privacy or support email can be added here once the business email service is established.